Nexant / iEnergy
Catalyst incubated key applications for Nexant’s integrated Demand-Side Management platform, from idea to pre-deployment, using People-centered Innovation.
iEnergy Customer Dashboard
Research participants in their home
End-to-end Demand Side Management for Utilities
Nexant’s CTO approached Catalyst wanting to identify how Nexant could help utility customers better-understand their energy use and be more efficient with their use. He wanted Catalyst to help identify if there was a business case for a utility-customer facing application and what it might be.
Managing a team of Catalyst and Nexant resources, Brian Cronin became product owner, directly reporting to the Nexant CTO, and developed a design-thinking process to identify possible product and/or service opportunities.
Catalyst conducted competitive and comparative research and ethnographic research with 18 utility customers. The design team then ideated and developed product and service concepts, along with a business case and product strategy to be shared with Nexant’s Board of Directors.
Catalyst developed an MVP instance of the customer application, working with an off-shore developer to maximize product development, and subsequently built Facebook, Small business, and Trade-ally applications.
Nexant iEnergy® software platform is now powering more than 60 utilities, running more than 600 DSM customer programs in North America. The iEnergy platform enables utilities to operate end-to-end Demand Side Management (DSM) from customer engagement to-back office operations. The result is a comprehensive DSM platform that centralizes business processes, consolidates data management into a single system, and delivers improved visibility and results for utilities.
This was the first program where Catalyst filled the role of Product Owner and incubated the application through multiple pivots and stage gates.
“Nexant couldn’t have developed these products without the leadership, strategy, design, and development Catalyst provided. Using the incubation model, Nexant was able to explore and test new product categories without committing the organization to support the product going forward. Catalyst’s ability to design, test, and build product features enabled Nexant to support product development as results warranted.”
CTO and General Manager